RETURN POLICY

Items may be returned free of charge within 14 days of receipt, exceptions and extra charges may apply, read below. The original tags & labels must be attached, the products must be unworn, unused, unwashed and undamaged (tried on is okay).



How do I make a return?

You must lodge your return by clicking on the button below.
To return an item and receive your return label, use your order number and email address to complete the return form.


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Do I have to pay to return something?

The return label is FREE for all customers based in Australia if you select store credit, otherwise you'll be charged a one-off $12.30 restocking fee, which will be deducted from your refund. Please note, store credit is not available for sale items. The return system may also offer other return options based on your purchase history.

Once the return request is completed, we will immediately email you a paid Australia Post return label (for Australian customers only). Your return will be inspected upon receipt and we may refuse any refunds that don’t meet the conditions above.

Please note, the shipping charge from your original order is non-refundable, unless your order was faulty or incorrectly packed.




Are there things that you cannot refund?

SALE ITEMS
Please choose carefully as we are unable to offer store credits for items that were on sale at the time of purchase. If the item doesn't fit, you may return it for a refund. Please note, refunded items will incur a one-off $12.30 restocking fee.

WORN ITEMS
Items that are damaged, worn, soiled, altered, missing the original tags and packaging or anything Tribute Collective reasonably believes has been used will not be accepted - in such instances the item will be sent back to you.

SHIPPING CHARGE
Original shipping charges are non-refundable, unless your order was faulty or incorrectly packed.




How will my purchase be refunded?

If you select store credit, a unique code will be emailed to your registered email address with an equivalent value of the returned product(s). Store credits are valid for up to 180 days.

In case of selecting the refund option, the full purchase price of the returned product(s) (minus $12.30 restocking fee) will be refunded to the original payment method. Please note that it can take up to 5-10 business days for the transaction to appear on your account depending on your bank.




How do refunds work with ZipPay and Afterpay?

The refunded amount will be processed straight back to your ZipPay or Afterpay account once we have received your returned parcel. Please note, that your ZipPay or Afterpay instalments will continue to be taken out as usual until we receive your return parcel.

For more information how refunds work with Afterpay click here, for ZipPay click here.

If you chose to get store credit for your return, your ZipPay or Afterpay instalments will continue to be taken out as usual until the original order has been paid in full.




I received a faulty item. What do I do?

If you believe that an item you have purchased has a manufacturing fault, (we are very sorry!) please proceed with the return form above and select "faulty".

Our quality control team will assess the garment. If it is deemed to have a manufacturing fault, we will gladly organise a free replacement or full refund, at our discretion.