ONLINE ORDERING

If you require more information about your order or how to place a new order, please refer to our FAQs below.



How do I order from your website?

Select a product category from the top menu, click on the product you would like to purchase, then choose the desired size and click on the size label (if a size is sold out it will appear as greyed out).

If you would like to buy more than one, adjust the quantity, then click on the ADD TO CART button. Repeat the previous steps if you'd like to order different items, otherwise click on the CART icon or the CHECKOUT button on the bottom of the pop-up shopping cart window.

Once you're on the checkout page, fill in your details and use your discount code on the top right (if applicable), then click CONTINUE and select your desired shipping method, then click CONTINUE again.

On the last page, select the payment method of your choice, follow the prompts and complete the payment. If the purchase was successful, you will see a big THANK YOU on the top of the next page, followed by your order details.




Can I order by phone, fax or email?

Unfortunately not. All orders must be placed online.

However, if you are after customised apparel in bulk, contact us or head to our customisation section for more information.




Is it safe to order online?

Rest assured that your personal information is fully secure every time you make an order. We value your privacy and work hard to ensure that your details are secured and never released to any other party. We strive to ensure that every transaction occurs within a secure environment.




Can I customise the polos?

Yes! We offer full customisation and design service for as low as 10 units per design. Australian-made or imported manufacturing are both available, usual lead time is 4-6 weeks. Please contact us, we're here to help, or head to our customisation section for more information.




Can I cancel my order?

We can attempt to cancel your order if it hasn't been dispatched yet. After this time you can return unworn items within 14 days of receiving your order.




Can I amend my order?

Unfortunately, we are unable to make changes to your order once it has been placed, including removing or adding items from an order. If you've made a mistake with your address, please contact us immediately and we will make every effort to update your details prior to shipping.




Why should I become a registered user?

When placing an order your information will be filled in automatically and you will be able to see a list of your previous purchases. Also, if you choose to sign up, you'll receive our weekly info-mail, where we stash all the good-to-know information about new products and deals.




How do pre-orders and backorders work?

Pre-order and backorder items can be purchased now, however they will only be shipped at the stated release / restocking date or shortly after. It's a great way to ensure you get an item that's heavily in demand.

Please note, the delivery dates are ESTIMATED lead times on these special items only. Shipping dates for pre-ordered and backordered goods are subject to change without notice. We will update the product page with any changes as they happen.

If you purchase a pre-order item along with other item/s that are in stock, your order will not be shipped out until your pre-order item arrives. If you would like your items to be shipped out separately from your pre-order item, you will need to make two seperate purchases.

Pre-orders and backorders are charged at the time of purchase, not when shipped. If you need to cancel or change a pre-order or backorder, please contact us as soon as possible to ensure your order is updated in a timely fashion.




How do I check my previous order history?

You'll find them all stored in your account. Click on the "Account" icon in the top right-hand corner. Once you're in, click on Order history. Remember, if you checked out as a guest earlier and created your account afterwards, your order will not show in the Order history section.